Thank you for your interest in sage salon. Our goal is to provide you with the very best experience possible and we wanted to share some information that may be helpful.

How much does it cost?
We want to be as transparent and accurate as possible when discussing service pricing. As no two heads of hair are the same, we are unable to give pricing over the phone. We can give you an estimate however all color/highlight appointments will require an in person consultation.

Who should I ask for?
We have a variety of talent at sage salon and we all work together as a team. We’re happy to make suggestions as to who might be a good fit based on your hair type, experience level, schedule and budget. Should you ever need a recommendation to try a different stylist, please let us know.

What’s your cancellation policy?
In alignment with creating a supportive and sustainable work environment for our team, we have policies in place around cancellations and reserving appointments.


RESPECTING STYLISTS' TIME: WHY WE HAVE A 24-HOUR CANCELLATION POLICY AND HOLD APPOINTMENTS WITH A CREDIT CARD
At sage salon, we want to provide you with an exceptional salon experience while also ensuring our talented stylists are valued and respected for their time and expertise. To ensure a positive salon experience for everyone, we have two important policies in place.
1. Credit Card Policy:
We hold color/highlight appointments with a credit card on file for two important reasons:
• Reduce No-Shows: When clients have a financial connection to their appointment, it significantly reduces the chances of no-shows. This ensures stylists' valuable time isn't wasted and protects their income.
• Guarantee Commitment: By requiring a credit card, we encourage a commitment to your scheduled appointment. It also provides a secure and convenient way to handle cancellations when necessary.
2. Cancellation Policy:
Every stylist dedicates valuable time specifically for your appointment. Unfortunately, when appointments are cancelled last minute or without any notice, it leaves a gap in their schedule that can't be readily filled. This not only hurts their income but also limits opportunities for other clients waiting on the waitlist. An appropriate cancellation notice allows us to adjust our schedule and potentially offer the open slot to someone else who needs it. We are reachable via voicemail, email or text message, which ensures that it is easy for you to reach us any time of day (or night!).

• Cancellations with 24 hours' notice or more: No worries! You can reschedule or cancel by text, email or phone, completely free of charge. We understand life happens, and flexibility is key.

• Cancellations of less than 24 hours: To protect our stylists' income and ensure we can fill open slots, a 50% fee of the booked service(s) will be charged to your credit card on file. Our team dedicates their time and talent to each appointment, and this helps compensate them for lost opportunities.

• No-Shows: We understand emergencies arise, but no-shows significantly impact our stylists' livelihood. To ensure fairness, a 100% fee for the booked service(s) will be charged to your credit card on file and may result in the loss of booking privileges.

A Note on Compassion & Collaboration
• Unforeseen circumstances? We get it! If illness, emergencies, or unexpected situations force your cancellation, please contact us as soon as possible. We'll work with you to reschedule, because understanding goes a long way.
• Unpredictable schedule or hard time committing? Let us place you on our cancellation list. We'll call or text you if a same day opening becomes available.
• Questions? Just ask. We're always happy to clarify our policies or help you book the perfect appointment.

We believe in creating a space where stylists' livelihoods can thrive alongside your hair goals. By respecting these policies, you are contributing to this positive and supportive environment for our stylists. We appreciate your understanding and cooperation!

What if I’m late for my appointment? What if my stylist is running late?
We understand that certain circumstances may make it difficult for you to arrive on time to your service. Late appointments will receive the time remaining on their scheduled service or, due to the nature of the service, may need to be rescheduled.
It is our goal to see you at your scheduled appointment time. As hair is not an exact science and sometimes unpredictable, we may need more time with the guest prior to your appointment. If your stylist is running late, we will do our best to notify you via phone or text.

Can my child/children come with me to my appointment?
Our salon atmosphere is created for adults. In order to create a relaxing experience for all of our guests, we respectfully request that children not accompany you to your appointment. Children are not permitted on the styling floor or on your lap and we cannot accommodate them unsupervised in the lobby while you’re having a service. We are happy to book appointments for children over the age of 10 and can refer you to a local salon that specializes in children’s services 10 and younger.

Anything else I should know?
If you’d like to bring inspirational hair photos, please do! We will do a thorough consultation with photos but it’s also great to see what you have in mind! We will discuss your desired results, options and time allotted for at-home maintenance. We will recommend a routine of products for you to use at home to maintain the very best results.

Upon entering the salon please silence your cell phone rings/notifications/games. Should you need to make or take a call, you’re welcome to step outside the front door or the back door in order to have privacy and not disturb other guests. We kindly request that you not take video calls during your visit and recommend that if you need to listen to something or listen in on a conference call, you bring ear buds with you.

Retail products (excluding makeup and hairbrushes) may be returned for an exchange for store credit within 10 days of purchase with a valid sage salon receipt.